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Practice Policies & Ethical Policy Suite

“Our Ethical Policy Suite is a collection of clear and practical policies that guide our therapy practice. They explain how we care for your privacy, keep you safe, manage appointments and billing, and maintain healthy boundaries — so you can feel confident and supported in your journey. You can read full policies or short summaries below.”

Confidentiality Policy

  • Explains how information shared in therapy is kept private and confidential.

  • Covers limits of confidentiality, including mandatory reporting, duty of care, and legal obligations.

Ethical Billing Policy

  • Our approach to fair and transparent billing, including NDIS, Medicare, DVA, and private clients.

Cancellation & Non-Attendance Policy

  • 24-hour notice required for cancellations; outlines fees for late cancellations or missed appointments.

Risk Management & Safety Policy

  • How we identify, assess, and respond to risks to keep you and others safe.

Third-Party Information Sharing & Reports Policy

  • Explains how we share information with other professionals, funding bodies, and social media boundaries.

Professional Boundaries & Dual Relationships Policy

  • How we maintain safe and ethical relationships, including social media and gifts.

Privacy Policy

  • Outlines how your personal information is collected, stored, and used in line with the Privacy Act 1988 (Cth).

  • Details your rights to access, correct, and control your personal information.

Informed Consent & Service Agreement Policy

  • Explains your rights, responsibilities, and the nature of services we provide.

Mandatory Reporting & Duty of Care Policy

  • Explains limits of confidentiality, safety obligations, and legal responsibilities.

NDIS Service Agreement & Incident Management Policy

  • How NDIS services are delivered, and how incidents are managed and reported.

Telehealth Policy

  • Guidelines for therapy via video or phone, including privacy, safety, and consent.

Complaints & Feedback Policy

  • How to raise concerns, provide feedback, and access independent bodies if needed.

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The Lifestory Practice
Aldinga Beach
South Australia
Phone: 0413 006 336
 

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